Job Title: Guest Service Associate (Customer Service / Travel Coordination)

Location: Edina, MN (100% in-office)

Schedule: Monday - Friday, 9:00 AM - 5:30 PM

Pay Rate: $20-$21 per hour

About the Role

We are seeking a Guest Service Associate who is passionate about delivering exceptional customer service and creating positive experiences for travelers. In this role, you will assist guests with travel arrangements, provide accurate information, and ensure every interaction reflects professionalism and empathy.

Key Responsibilities

• Deliver prompt, courteous, and accurate service to guests via phone and email.
• Handle 30-50 inbound calls per day, assisting with booking travel arrangements.
• Process customer inquiries and troubleshoot technology or process-related issues.
• Stay informed on international travel requirements using trusted sources.
• Advise clients on passports, visas, and documentation needs.
• Assist clients in uploading correct personal documentation.
• Provide helpful feedback while maintaining patience and professionalism.
• Represent the brand with empathy and professionalism when handling escalated concerns.

Qualifications

• 1+ year of customer service experience (retail, hospitality, or restaurant experience welcome).
• Strong problem-solving and conflict de-escalation skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple systems.
• Experience in senior or retirement care settings (such as reception) is a plus.

Why You'll Love This Role

• Competitive hourly pay: $20-$21 per hour
• Regular weekday schedule: Monday-Friday, 9:00 AM - 5:30 PM
• 100% in-office role in Edina, MN
• Opportunity to help guests create memorable travel experiences.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.